We do so much with smartphones now that giving our insureds the ability to use photos and video to capture and verify the characteristics of their property made so much sense.
LOS ANGELES, Calif. (June 30, 2021) – Today, Mercury Insurance announced it is now offering to all of its homeowners policyholders DIY inspection services using an advanced Artificial Intelligence (AI) assistant. The app, which was initially rolled out in New York and New Jersey last summer, guides homeowners through a self-inspection of their property and gives them the option for a contactless experience. The AI assistant is available to download as a mobile app from the Apple App Store and Google Play.
“We do so much with smartphones now that giving our insureds the ability to use photos and video to capture and verify the characteristics of their property made so much sense,” said Mercury Insurance Portfolio Underwriter Holly Sacks. “The AI in our app is top-class, making it super simple to complete a self-inspection. The step-by-step instructions are easy to follow and fun to use!”
New Mercury homeowner policyholders will be emailed a link to download the app and activate it. Then, they can complete the self-inspection at their leisure with no appointment needed. The virtual inspection is conducted with state-of-the-art AI, high fidelity video and a conversation feature to streamline the experience while capturing everything Mercury needs to accurately underwrite a policy. On average, the self-inspection process takes less than 30 minutes.
Flyreel, Mercury’s home inspection app technology partner, is the pioneer in developing advanced AI to help insurance providers protect policyholders and their property using AI-assisted, self-service inspections.
“We’re grateful for the opportunity to support Mercury Insurance as they push the envelope of innovation, deploying the best of today’s technology to better serve their customers,” said Flyreel CEO Cole Winans. “Their relentless commitment to protecting homeowners while delivering an industry-leading customer experience makes us proud to be their partner.”
Visit https://www.mercuryinsurance.com/insurance/homeowners/ to learn more about Mercury’s products and services.
About Mercury Insurance
Mercury Insurance (MCY) is a multiple-line insurance organization predominantly offering personal automobile, homeowners and business insurance through a network of independent agents in Arizona, California, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia. Since 1962, Mercury has specialized in offering quality insurance at affordable prices. For more information, visit www.mercuryinsurance.com or Facebook and follow the company on Twitter.
Flyreel provides Total Property UnderstandingTM for underwriting, loss control and claims. Flyreel’s advanced AI assistant guides users through fully configurable workflows. As users scan their property with their smartphone camera, Flyreel’s proprietary computer vision technology automatically documents critical property data like hazards, risks, features, materials and more. Flyreel’s AI Assistant can “react and respond” to data collected by the policyholder, adapting and customizing conversational workflows based on the unique attributes that it “sees” in near real-time. To learn more about Flyreel, visit https://www.flyreel.co.