Mercury Insurance Group has deployed claims teams throughout Southern California to assist its policyholders affected by the wildfires as they initiate the claims process.
"We are committed to supporting our policyholders as they cope with these devastating fires," said Senior Vice President of Claims, Joanna Moore. "Mercury has mobile claims teams already onsite in the impacted areas of California where public safety officials have allowed access. And we will quickly deploy additional resources to service policyholders in other impacted areas as soon as these areas are accessible."
Mercury policyholders who experience a loss can contact Mercury through the company's toll free claims number at (888) 313-6372, or they can contact their agent.
Once the claim has been reported, our claims team will work with policyholders to get them back on their feet and begin the rebuilding process. Mercury policyholders can expect the following when they report a claim:
1. Contact from the claims representative within 24 hours of reporting. 2. Detailed discussion of policy benefits. 3. A timeline so that policyholders will know what to expect and when. 4. Immediate disbursement of funds to cover initial living expenses, such as hotel or apartment rental, food, clothing, and other necessities while the insured's home is uninhabitable. Additional funds will be made available to cover long term displacement should the need arise.
Additionally, Mercury may also provide up to two weeks of living expenses for those policyholders who may have had to evacuate their homes, but suffered no losses.
"We understand that this is a very traumatic time for many of our policyholders and we want them to know that Mercury will be here to help them in their time of need," says San Diego Senior Divisional Claims Manager, Randy Petro. "When families have to evacuate their homes it causes a great deal of stress and uncertainty. And even though they may not suffer any losses, it's still a very disconcerting experience and we want to provide our policyholders with the support they need to help them get through this difficult time."
About Mercury General Corporation:
Mercury General Corporation (MCY) is a multiple-line insurance organization offering predominantly personal automobile and homeowners insurance through a network of independent agents and brokers in California, Florida, New Jersey, Texas, Arizona, New York, Georgia, Oklahoma, Illinois, Michigan, Nevada, Virginia and Pennsylvania. For more information about Mercury Insurance, please visit http://www.mercuryinsurance.com/
First Call Analyst:
SOURCE: Mercury Insurance Group
CONTACT: Erik Thompson of Mercury Insurance Group, +1-661-291-6435,
EThompson@MercuryInsurance.com; or John Brice, +1-858-405-4622,
JBrice@BriceAndAssociates.com, for Mercury Insurance Group
Web site: http://www.mercuryinsurance.com/