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Mercury Insurance is Ready to Help Victims of Dallas Tornado and Storms

Mercury policyholders should call (800) 503-3724 to file a claim as soon as possible
We want our customers to know that Mercury is here to help them in their time of need.

LOS ANGELES, Calif. (October 21, 2019) – Mercury Insurance is ready to assist policyholders who have been forced to leave their homes, or whose property has suffered damage from the destructive tornado and severe thunderstorms in Dallas, Texas. Call Mercury’s claims hotline at (800) 503-3724 or go to for further instructions on how to file a claim.

Mercury representatives are able to help with claims for policyholders’ with property damage due to the tornado and severe storms by arranging for temporary housing, and providing assistance with living expenses if policyholders have suffered a covered loss. Policyholders with comprehensive auto insurance are also covered for any tornado-related damage done to their vehicles. For future updates about how the Mercury Insurance emergency response team is assisting policyholders, visit or Facebook and follow the company on Twitter.

“The tornado in Texas has torn apart local homes and businesses, and our hearts go out to Dallas residents,” says Christopher O’Rourke, Mercury’s vice president of property claims. “We want our customers to know that Mercury is here to help them in their time of need. Dallas residents should keep their receipts for additional living expenses as their homeowners or renters insurance policy may help them recoup these costs. Policyholders should contact their agents or call the Mercury Claims hotline to report losses as soon as possible to help expedite the claims process.”

If a claim needs to be filed, O’Rourke advises policyholders follow a few simple procedures to help speed up the process.

When filing a claim

  • Contact Mercury immediately to report your loss.
  • Be prepared to provide your policy number.
  • Do not remove debris or damaged property that may be related to your claim.

Steps after filing a claim

  • Prepare a detailed inventory of destroyed or damaged property.
  • Offer photos or video tapes of your home and possessions to your adjuster, if these are available.
  • Keep records and receipts for additional living expenses that were incurred if you were forced to leave your home and provide copies to your adjuster.


Mercury Insurance (MCY) is a multiple-line insurance organization predominantly offering personal automobile, homeowners and commercial insurance through a network of independent agents in Arizona, California, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia. Since 1962, Mercury has specialized in offering quality insurance at affordable prices. For more information visit or Facebook and follow the company on Twitter.


For further information: PCG – Brandy Patton (424) 903-3660 (

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